Frequently Home Cleaning Asked Questions

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Yes, we offer weekly, bi-weekly, every three weeks and monthly services.

Before we finish booking your appointment, we will collect a credit card for your file. If you wish to not provide a credit card, that is fine but in order to book you're cleaning service without a credit you would had to have been referred by someone. 

Payments can be made by card on file, Zelle, Venmo, Cashapp, PayPal or invoice.

Yes, we are licensed, insured and bonded.

Yes, all our cleaners have been background checked.

It is not necessary for homeowners to be present on the property while our cleaners are providing their services. Our professional cleaning team is trained to work efficiently and independently, ensuring that the cleaning process is carried out smoothly and effectively. Homeowners can have peace of mind knowing that their property will be taken care of even in their absence. If preferred, arrangements can be made for access to the property without the homeowner needing to be present. Our priority is to deliver high-quality cleaning services while accommodating the needs and preferences of our clients.

We offer in home, over the phone, and written estimates. All estimates are free and hold no obligation. To get a written estimate you will have to go to our “Book now” tab on our website and fill out the information. In order to give an accurate house cleaning estimate we will need to know what type of service and how many square feet we will be cleaning. For any other estimates you will need to call the office at (702)882-0058

We require 48 hours notice for reschedule or cancellations. There will be a $60.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with the flu. Remember you are home because you are contagious! Thank you.

Yes! We do not pick up your stuff and then clean. Here are some simple steps to follow prior to us arriving.

• Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home. (See House Cleaning Service Cancellation procedures.)
• Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
• Have your home picked up and ready to be cleaned to avoid additional charges.
• Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.
• If something was left unclean or you have a complain about your cleaning, you have 24 hours to let us know or we will assume your service was to your satisfaction. We will send back a crew to clean whatever was left unclean or you may trust us that on your next cleaning we will get it right. We are not perfect, mistakes are made but we promise to always provide the best service we can.