Frequently Home Cleaning Asked Questions

Please reach us at cleanngonow@outlook.com or call us at (702)882-0058 if you cannot find an answer to your question.

Do you offer recurring cleaning services?

Yes, we offer weekly, bi-weekly, every three weeks and monthly services.

How do I pay for my cleaning service?

Before we finish booking your appointment, we will collect a credit card for your file. If you wish to not provide a credit card, that is fine but in order to book you're cleaning service without a credit you would had to have been referred by someone.

Payments can be made by card on file, Zelle, Venmo, Cashapp, PayPal or check.

Are you licensed?

Yes, we are licensed, insured and bonded.

Are your cleaners background checked?

Yes, all our cleaners have been background checked.

Do I have to be home when you are cleaning?

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

Can I get an over the phone estimate?

We offer in home, over the phone, and written estimates. All estimates are free and hold no obligation. To get a written estimate you will have to go to our “estimate” tab on our website and fill out the information. In order to give an accurate house cleaning estimate we will need to know what type of service and how many square feet we will be cleaning. For any other estimates you will need to call the office at (702)882-0058

How do I cancel or reschedule a clean if I am sick or something comes up?

We require 48 hours notice for reschedule or cancellations. There will be a $60.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with the flu. Remember you are home because you are contagious! Thank you.

Do I have to do anything to prepare for my cleaning service?

Yes! We do not pick up your stuff and then clean. Here are some simple steps to follow prior to us arriving.

Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home. (See House Cleaning Service Cancellation procedures.)
Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
Have your home picked up and ready to be cleaned to avoid additional charges.
Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.
If something was left unclean or you have a complain about your cleaning, you have 24 hours to let us know or we will assume your service was to your satisfaction. We will send back a crew to clean whatever was left unclean or you may trust us that on your next cleaning we will get it right. We are not perfect, mistakes are made but we promise to always provide the best service we can.

Premier Service provider in Las Vegas

Frequently Home Cleaning Asked Questions

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